CDHO Council FAQs

• What is the Council of the College of Dental Hygienists of Ontario?

  The Council of the College of Dental Hygienists of Ontario (CDHO) is the governing body of the College. CDHO’s governing Council is comprised of Ontario dental hygienists who have been elected by their peers, and public members who have been appointed by the provincial government. Council’s primary function, as per its founding legislation, is to make decisions in the public interest. Accordingly, the Council is responsible for establishing the policies, programs, and standards of practice that regulate the profession of dental hygiene.

• Why is it important to be involved in self-regulation?

  All dental hygienists in Ontario are important contributors to self-regulation. By adhering to the College’s standards of practice in the daily practice environment and by meeting the requirements of the College’s Quality Assurance Program, dental hygienists support self-regulation. Participating in the election of Council members is another way that dental hygienists are involved in self-regulation.

  Council decisions further the College’s mandate of regulating the practice of dental hygiene in the interest of the overall health and safety of the public of Ontario. By participating in the election, either as a candidate or through voting, you are influencing the future of dental hygiene practice and regulation in Ontario. By standing for election, registrants have the opportunity to join a committed group of dental hygienists and government-appointed public members on Council working together to safeguard the public interest and to uphold the standard of care that dental hygienists provide to their clients. Registrant participation rests at the heart of professional self-regulation and is essential for assuring that professional standards and all related activities respond to dental hygiene practice today. 

• What kind of work is involved?

  As an elected member of Council, you will contribute to the self-regulation of the dental hygiene profession in Ontario in a host of meaningful ways. 

  You participate in decision-making about:

  • standards of practice and professional conduct,
  • competencies for entry to practice and ongoing practice,
  • the development of new programs and policies to guide the profession as well as relevant regulations and bylaws required under the legislation.

   

  Members of Council also fulfill a critical role through participation on statutory Committees, including

  • Inquiries, Complaints and Reports Committee
  • Executive Committee
  • Discipline Committee
  • Fitness to Practice Committee
  • Registration Committee
  • Patient Relations Committee
  • Quality Assurance Committee

   

  In addition, there are other specific expectations that potential candidates should be prepared to fulfill, which include:

  • arranging their own personal and professional schedules to meet Council’s time commitments,
  • reviewing preparatory materials in advance of meetings,
  • participating in discussion and decision making,
  • maintaining confidentiality,
  • implementing and supporting Council and Committee decisions and directives,
  • demonstrating accountability to the public through decision making in the public interest.

   

  It is important to note that registrants elected to Council do NOT represent the interests of the dental hygienists in their electoral district, but rather, make decisions that further the College’s mandate of regulating the practice of dental hygiene in the interest of the overall health and safety of the public of Ontario.

• What do I need to know to serve on Council or a Committee?

  Many dental hygienists mistakenly believe that they must have an extensive knowledge of dental hygiene regulations, healthcare legislation and all the rules of the profession in order to serve on Council. This is not the case. While it is true that individuals serving on Council must be familiar with all the relevant legislation, policies and standards of the profession, this knowledge can and will be enhanced while serving as a member of Council. All new Council members will receive a comprehensive orientation about their role, including all aspects of governance and related expectations. New members will also receive a resource manual containing all relevant documents for their reference.

• What’s in it for me?

  By participating in the election, either as a candidate or through voting, every registrant has an opportunity to help shape the future of dental hygiene practice and self-regulation.

  There are many benefits associated with a registrant’s involvement with the College. Serving as an elected Council representative broadens a registrant’s professional scope by offering:

  • an opportunity to shape policy and decisions made by the College in the public interest,
  • an opportunity to be directly involved in self-regulation,
  • a greater understanding of governance,
  • an insight into the trends that influence professional practice.

  
  

• What is the time commitment?

  While registrants find serving on Council both personally and professionally rewarding, it requires a significant time commitment. Council typically meets for two days, three to six times per year. Dates are set well in advance to facilitate planning for members. Preparation time associated with Council meetings averages two to six hours for each meeting. This generally involves reviewing material in advance of meetings in order to contribute constructively to Council discussions and decision making.

  Council members must also serve on at least two statutory Committees. The time commitment varies significantly depending on which Committee(s) you serve. Some Committees may meet only twice per year for one day while others meet on a more frequent basis. Please click here for more information about each statutory Committee.

  The College pays a per diem for participating on Council and Committees. Information regarding per diems is defined in CDHO's Remuneration Guidelines

  Registrants who are interested in running for election must consider whether they can commit the time to serve and may also wish to discuss the commitment with their employer (where applicable).

• How long can I serve as a member of Council?

  Members of Council serve a three-year term of office, unless otherwise established in accordance with the College’s Bylaw, and are limited to three consecutive terms.

• How do I know if I’m eligible to run for Council?

  Detailed information regarding eligibility for election is available in CDHO’s Bylaw No. 5 and it is also included in the nomination package supplied by the College.

• How do I consent to my nomination or nominate another eligible registrant?

  Nominations for candidates must be submitted in writing using the nomination form supplied by the Registrar. Should you wish to run for election/academic selection, or nominate another eligible registrant, please visit CDHO’s Elections webpage to download the complete nomination package. Candidates must read all the information carefully and follow the instructions for nomination procedures. Original nomination forms and supporting documentation must be complete and returned to the College no later than the specified date in order for the nomination to be considered.

• How will I know if my nomination is approved?

  Once the College receives your completed nomination form and supporting documentation, the College will correspond with you to confirm your eligibility to run for election. Not less than 14 days before the date of the election, a ballot package will be sent to every registrant eligible to vote in their respective electoral district. Ballot packages will include the biographical sketch and photographs of all eligible candidates running for election. Prospective candidates may not campaign for election until they have received written notification from the College that their nomination has been approved and meets the eligibility criteria. 

• How can I obtain more information about the election process and nomination procedures?

  For more information regarding the district elections, academic selection, eligibility to run/vote, nominations and terms of office, please refer to CDHO’s Bylaw No. 5. 

Peer Mentorship FAQs

• How do I find a mentor?

  On the CDHO website, if you go above the Registration tab, to the tab titled Find a Dental Hygienist, you will find a list here of the mentors approved by the CDHO.
  
  

• Is there anything specifically that I should be looking for in a mentor?

  If you are considering a non-traditional practice setting in your immediate future, it would be advisable to seek out a mentor who currently practises in that type of setting. For example, if you would like to practise in a long-term care facility, it would make good sense to mentor with someone who has hands-on experience in that type of practice setting. Your mentor should not be your employer.
  
  

• What qualifications do the mentors have?

  A mentor with the CDHO Peer Mentorship Program is a registered dental hygienist who is practising clinically, who is in good standing with the College, has a minimum of 5 years clinical dental hygiene practice, has been authorized to self-initiate for a minimum of 2 years and has successfully completed the CDHO mentorship course and workshop.
  
  

• Do I have to meet with my mentor in person?

  The minimum mentor/mentee contact time is 24 hours of direct and indirect mentoring over the six-month period, averaging 4 contact hours per month. While face-to-face is preferred, it is possible to live in a different city. Modern technology allows for connections to be made via the telephone, teleconferences, Skype and email.
  
  

• How much does it cost?

  Mentors are volunteers and will not ask for a fee for mentoring you.
  
  

• Once I find a mentor, what comes next?

  Once you have found a mentor, the two of you will create a contract. This contract will be submitted to the CDHO for approval. As long as the approved contract is in effect, you will have authorization to self-initiate.
  
  

• How long is the mentorship?

  The minimum time is 6 months. Once you have successfully completed this mentorship, your mentor will submit a declaration of confidence in your ability to self-initiate to the College.
  
  

• What is authorization with condition?

  Authorization with condition allows dental hygienists who have practised less than 3200 hours clinically to receive authorization on the provision that they work with a CDHO-approved mentor.
  
  

• As a mentor, am I responsible for the client care decisions made by my mentee?

  As registered dental hygienists, mentees are fully responsible for all client care decisions and interventions. Their treatment planning and clinical skills are already proven to be sound. Peer mentors are a resource to dental hygienists who have been authorized to self-initiate with the condition that they work with a peer mentor.
  
  

• Does my mentor need to observe me with my clients?

  There is no need to observe mentees in practice. Mentorship can take place through telephone, email and Skype to name a few.

Practice Advice FAQs

• Is taking a blood pressure reading on my clients mandatory?

  For clients whose medical history is clear, the CDHO encourages dental hygienists to take a blood pressure reading as part of their baseline assessment. If the client’s blood pressure is within the normal range, it may not be necessary to take that client’s blood pressure at every appointment. However, in the interest of being proactive, it would be prudent to periodically monitor the client’s blood pressure to ensure that there have been no significant changes since it is well known that hypertension can be asymptomatic.

  Taking blood pressure is required for clients whose medical history indicates a need (i.e., clients with diagnosed hypertension, cardiovascular disease, diabetes, chronic kidney disease, and this list is not exhaustive). Treating a client with an elevated blood pressure can increase the client’s risk of experiencing a hypertensive crisis (where a severe increase in blood pressure can create an emergency) and possibly lead to a cerebrovascular accident (stroke) or myocardial infarction in the dental chair. If the presence of hypertension is suspected, the dental hygienist should make an appropriate referral to the client’s primary care provider and should proceed only after medical consultation with the primary care provider establishes that it is safe to do so.

  All dental hygienists want to ensure that they are not putting their clients at risk while providing dental hygiene treatment. The monitoring of clients’ blood pressure is an important step that dental hygienists can take to ensure safe client care.

• Can I treat a client who is receiving nitrous oxide and oxygen conscious sedation?

  Dental hygienists may treat clients receiving nitrous oxide and oxygen, if certain conditions are met before initiating treatment. In Ontario, dental hygienists are not authorized to administer nitrous oxide and oxygen by inhalation (as this is a controlled act), or monitor clients receiving nitrous oxide and oxygen for conscious sedation as per the Regulated Health Professions Act, 1991 (RHPA).

  Dental hygienists who wish to treat clients receiving nitrous oxide and oxygen must ensure that: 

  • They obtain any informed consent required before the client is sedated. 
  • Nitrous oxide and oxygen has been administered and is being monitored by an appropriately trained dentist who is a member of the Royal College of Dental Surgeons of Ontario (RCDSO) or an appropriately trained registered nurse or respiratory therapist under the order of a member of the RCDSO.
  • The individual who is monitoring the client must be present in the treatment room/operatory at all times and the dental hygienist is never left alone with the client while the client is receiving nitrous oxide and oxygen.
  • If a registered nurse or respiratory therapist is administering or monitoring the nitrous oxide and oxygen delivery, the dentist does not need to be in the operatory but must still be present in the office suite and immediately available for emergency.
  • Clients must be monitored by the appropriate professional described above by direct and continuous clinical observation for level of conscious sedation and assessment of vital signs.

  ​​In the case where any of the above criteria is not met, dental hygienists must refuse to provide dental hygiene services to clients who are receiving nitrous oxide and oxygen conscious sedation.

• Does my client require prophylactic antibiotics before treatment to prevent infective endocarditis or hematogenous joint infection?

  The need for antibiotic prophylaxis for the prevention of infective endocarditis and hematogenous joint infection should be considered on an individual basis in conjunction with the health care provider most familiar with the client’s specific condition. Treatment decisions should be made in light of all circumstances presented by the client. Treatments and procedures applicable to the individual client rely on mutual communication between client, dental hygienist, physician, dentist, and other health care practitioners. The dental hygienist is ultimately responsible for making the decision whether or not to proceed with dental hygiene services.

• Can I use a laser while providing dental hygiene treatment?

  The CDHO has no written protocol for use of lasers. This is because the laser is not controlled under our health legislation. It is what is done with the laser that becomes important. So a dental hygienist can use any laser within scope in Ontario as long as they do not enter into a procedure (act) that is not authorized to them. For example, they could not use the laser for gingival recontouring. They can use it for dental hygiene procedures such as debridement, sanitizing pockets, whitening, treating aphthous ulcers and cold sores.

  As with any intervention, dental hygienists must ensure that the treatment is evidence based and must ensure their competency before performing the intervention. Competency in using the laser because of its wide capabilities should be gained through participation in a formal course/training that has a hands-on component. 

• What are the CPR and First Aid requirements for dental hygienists?

  The CDHO Standards of Practice state that a dental hygienist shows competence when providing dental hygiene services and programs by maintaining certification in CPR and basic first aid.

  Each dental hygienist involved in clinical practice must hold current a CPR certificate at the basic life support level, which includes training in cardiopulmonary resuscitation (CPR) at the basic support level, including one-rescuer and two-rescuer CPR for adults, children, and infants; the relief of foreign body airway obstructions for adults, children, and infants; the use of an automatic external defibrillator (AED); and the use of ambu-bags resulting in certification or recertification by the Heart and Stroke Foundation of Canada, the Canadian Red Cross or an entity with equivalent requirements. All CPR certification or recertification courses must include a hands-on component. Online CPR courses are not acceptable by the College.

  The College requires that dental hygienists be competent should they have to administer first aid in an emergency situation. While taking a stand-alone first aid course may be necessary for some to obtain competence in first aid, the College is aware that many CPR courses cover many components of first aid, and as such, do not require registrants to have a separate first aid certificate. The dental hygienists’ self-assessment of their first aid competency determines whether or not they should take additional first aid training. Maintaining a current valid CPR certificate on the other hand, is mandatory and the College may request to see the CPR certificate.

• Is a dental hygienist HARP certified?

  The Healing Arts Radiation Protection (HARP) Act, and the X-ray Safety Code (Regulation 543) cover the use of x-rays for the irradiation of human beings in the province of Ontario. These regulations govern radiographic equipment, their operation, and the qualifications of individuals operating them. Section 5(2) of the HARP Act lists members of the College of Dental Hygienists of Ontario (CDHO) as persons deemed to meet the qualifications prescribed by the regulations. This means that even though dental hygienists complete radiography training in a dental hygiene program, they are not considered HARP certified until they are registered with the CDHO. The HARP Act does not approve or certify dental hygiene radiography programs. Only the CDHO has the authority to grant HARP certification to dental hygienists in Ontario. Dental hygienists who currently hold a general or specialty certificate of registration are deemed to be HARP certified. Those who have resigned, are suspended or revoked from the College are not considered HARP certified.

  The Act also states that an inspector may enter and inspect the premises and require the production of proof that any person who operates an x-ray machine meets the qualifications and requirements. A ministry inspector will accept a dental hygienist’s certificate of registration (or CDHO wallet card) as proof that they meet the requirements.

• Are dosimeters mandatory for dental hygienists?

  A dosimeter is a device used to measure an accumulative amount of ionizing radiation the wearer has been exposed to. In Health Canada’s Radiation Protection in Dentistry: Recommended Safety Procedures for the Use of Dental X-Ray Equipment (Safety Code 30), it is very strongly recommended that all operators of dental x-ray equipment wear personnel dosimeters. However, in Ontario, the HARP Act does not require this, and the use of dosimeters while advised is not mandatory.

• When can a dental hygienist take impressions?

  The College of Dental Hygienists of Ontario (CDHO) does not consider the taking of an impression (for any reason ‒ e.g., whitening trays, mouth guards, permanent crowns, orthodontic appliances, etc.) as a controlled act. Therefore, all dental hygienists can take impressions if they are competent. 

Quality Assurance FAQs

• I am not working as a dental hygienist; do I still need to participate in the Quality Assurance Program?

  Yes. If you are registered with this College you must participate in the program. This includes those who maintain a general, specialty or inactive certificate of registration. Registrants from all classes of registration are included in the selection for the Peer Review.

• I am an RDH with the College, but am close to retirement. Can I be exempt from the Quality Assurance Program?

  No. All registrants must comply with the Quality Assurance Program without exception.

• How will I know that I have been selected to submit my Quality Assurance information to the College?

  The Quality Assurance Committee has determined that participation in the QA assessment each year will be determined by a random selection based on the last digit of your six-digit registration ID number. Each year, two numbers will be randomly drawn. All registrants whose ID ends in either of those numbers will be required to participate in the program. The following year, two different groups will be randomly selected. No registrant will be selected for a second time until all registrants have had the opportunity to participate.

  General notification of the selected numbers will occur via the E-Brief. Confirmation to each individual registrant will be sent by e-mail or regular mail (depending upon the preference you have indicated during your renewal) by the end of January. Your selection status will also be posted to your online profile at this time.

  For the 2019 selection, all registrants whose registration number ends in either “2” or “6” (i.e. *****2 or *****6) will be required to submit their quality assurance information by January 31, 2019.

  Exceptions:

  • Registrants who submitted their professional portfolio in 2015, 2016, 2017 or who participated in the 2018 peer review will not be required to submit their information.
  • Registrants who registered on or after July 1^st, three calendar years prior to the year of the selection. For example, for the 2019 selection, those who registered on or after July 1, 2016, were exempted from the selection.

  
  

• Do I have to use the SMILE Portal?

  Yes. From 2015 onward, all registrants are required to use the SMILE Portal to participate in the College’s Quality Assurance Program. Other portfolio managers and the old portfolio forms will no longer be accepted.

• I work as a temp, how do I complete the Practice Profile?

  You will have to assess what a typical day is for you and record your answers accordingly. What services do you typically provide? What is your role in your client's process of care? What infection control protocols do you ensure for all clients? What are you recording in your client record?

• What kind of learning activities will the Quality Assurance Committee accept?

  The Committee accepts a wide range of learning activities such as seminars, journal reading, video tapes, professional activities/research, etc. There is the expectation that all learning will be based on current dental hygiene research and theory, and will be relevant to your dental hygiene practice. This will need to be documented and demonstrated in your professional portfolio. You must show the Committee that you are remaining competent through continuous learning that relates to your practice. For more information on acceptable activities, please review the Requirements of the Quality Assurance Program and Guidelines for Continuing Competency.

• Why does my assessor want to talk to me by phone?

  Your assessor will call you if s/he needs more information or clarification of your practice profile. This will give you the opportunity to add information that the Quality Assurance Committee will be looking for when they review your submission.

• Can my employer/dentist stop an assessor from coming into their office to do an on-site practice review?

  No. The Regulated Health Professions Act, 1991, has provisions to ensure that an assessor has access to your place of practice and your client records. The assessor is only evaluating your dental hygiene practice and not that of the dentist or other within the practice.

• Will my employer know the results of my Quality Assurance or onsite review?

  The results of your assessment will be kept confidential and will be mailed directly to you.

• How do I request an extension in submitting my information?

  Written requests for extensions are considered by the Quality Assurance Committee for extenuating circumstances such as current hospitalization, critical illness, bereavement of an immediate family member, or onerous personal hardship.

  The request must be received prior to the submission deadline and must include your name and registration number, and any general information/reasons that may be pertinent and supportive of the request and would assist the Committee in making a decision. You should also make an indication of the amount of time being requested and include any supporting documentation such as a medical certificate, note or letter. All requests for extensions are reviewed by the Quality Assurance Committee and granted based on individual extenuating circumstances. Requests for exemptions are not considered.

Registration FAQs

• New Graduates / New Applicants

  
  What are the requirements to register as a dental hygienist in Ontario? 

  Detailed application information is available in the following Guides.

  • A Guide for Graduates of Accredited Dental Hygiene Programs (in Canada and the US)
  • A Guide for Graduates of Non-Accredited Dental Hygiene Programs (includes graduates of International Programs)
  • A Guide for Registrants/Licensees of Another Dental Hygiene Regulatory Body in Canada Applying Under the Canadian Free Trade Agreement (CFTA)
  • A Guide for Applicants Who Have Previously Been Registered as a Dental Hygienist in Ontario

  *Please Note:  As of March 26, 2015 graduates of non-accredited programs must have the program assessed by the National Dental Hygiene Certification Board (NDHCB) to determine if they are eligible to sit the NDHCB’s examination. [O. Reg 36/12 Section 31 (2)].

  How can I find out if my dental hygiene program was accredited?
  Contact the Commission on Dental Accreditation of Canada or the American Dental Association Commission on Dental Accreditation for a list of accredited institutions.

  My dental hygiene program was accredited by the American Dental Association Commission on Dental Accreditation. Which guide should I download?
  A Guide for Graduates of Accredited Dental Hygiene Programs (in Canada and the US)

  
  I did not train as a dental hygienist in Canada or the US.  Which guide should I download?
  A Guide for Graduates of Non-Accredited Dental Hygiene Programs (includes graduates of International Programs) 

  
  I graduated from a non-accredited dental hygiene program; what must I do to be registered?
  Applicants who graduated from a non-accredited program prior to March 26, 2015 must have the program assessed by the Registration Committee of the CDHO. Programs are required to be substantially equivalent to an accredited program.

  Applicants who graduated after March 26, 2015 from a non-accredited program must apply to have their program of study assessed by the National Dental Hygiene Certification Board (NDHCB) to determine whether they are eligible to sit the NDHCB’s examination. Information relating to the NDHCB application process and deadlines can be found at www.ndhcb.ca.

  Graduates of non-accredited programs must also successfully complete the CDHO’s clinical competency evaluation following the NDHCB examination. 

  
  How do I know if my program meets the current educational requirements of the CDHO?
  Programs that are accredited by the Commission on Dental Accreditation of Canada, or in the US by the Commission on Dental Accreditation, meet the current requirements of the CDHO. Other programs must be assessed by either the Registration Committee of the CDHO if the program is completed prior to March 26, 2015, or by the National Dental Hygiene Certification Board if the program is completed after March 26, 2015. Assessments are only conducted following completion of the program.
  
  The CDHO encourages potential applicants to obtain information from the educational institute prior to embarking on a course of study.

  For information on the accreditation process, please visit the website of the Commission on Dental Accreditation of Canada.

• Submitting Documents

  
  Can I hand deliver my registration papers to the office?
  Yes, once the application form is completed, the application for registration and supporting documentation can be hand delivered or sent by mail. The CDHO office is generally open Monday through Friday, from 8:30 a.m. to 4:30 p.m., excluding holidays. Please call ahead to confirm that someone will be available to receive your application.

  
  Can I send in photocopies of the required documents?
  Certain documents require notarization as indicated on the application form and checklist. Please take them to a lawyer, notary or Commissioner of Oaths of your choice to have them signed and sealed. Alternatively, you may bring the original documents to the CDHO in person where they will be authenticated.

• Application Forms

  Photographs
  Do I need to attach a photograph to the application form?

  A passport type photograph, taken not more than six (6) months before the application, must be pasted (not stapled or taped) in the space indicated on the application “Form A”. Photographs printed on paper will not be accepted.
  
  Proof of Employment Eligibility
  I would like to submit my passport as proof of employment eligibility, but it has expired. Will this be accepted?
  No. When submitting a notarized copy of your Canadian Passport, please ensure the document is valid, i.e. the date has not expired.

  Submitting Application Documents
  The College I graduated from is now closed. How can I obtain a copy of my transcript? 
  Contact the Ministry of Training, Colleges and Universities' Private Career Colleges Branch to find out how to obtain a copy of your transcript. Email address: pcc@ontario.ca
  
  

  Can I submit my “Form C” and transcript to the CDHO directly?
  The Form C and transcript must be sent directly from the educational institution. The CDHO does not accept copies from the applicant. 

  Can I submit my “Form B” to the CDHO directly?
  Form B must be sent directly from the regulatory body. The CDHO does not accept a copy from the applicant.

• Employment Eligibility Status

  
  My work permit expires this year. How will this affect my registration?
  You must have a valid work permit in order to register and practise as a dental hygienist in Ontario. If we do not receive a notarized copy of your renewed work permit or a permanent resident card within fifteen (15) days of expiry of your work permit, your registration will be suspended.
  
  

  Where can I find contact information and information on the examination fees for the NDHCB?
  The National Dental Hygiene Certification Board can be contacted at:
       1929 Russell Rd, Suite 322
       Ottawa ON  K1G 4G3
       Tel: 1-613-260-8156 Fax: 1-613-260-8511
       www.ndhcb.ca

  Please click here for information on the NDHCB examination fees and application process. 

• Current Registrants

  
  I currently hold an Inactive Certificate of Registration, and want to practise dental hygiene. What do I need to do?
  In order to practise dental hygiene, you must complete the Application to Change Registration Status from Inactive to General/Specialty on the Self-Service Portal on the CDHO website, and submit the form and payment. Once your application has been processed you will be notified, at which time you will be eligible to practise.

  How do I reinstate my certificate of registration if I have been suspended for not paying my fees?
  Applicants who wish to reinstate their certificate of registration must complete one of the following applications available on the Self-Service Portal on the CDHO website:

  • Application for Reinstatement – Inactive Certificate of Registration, or
  • Application for Reinstatement – General/Specialty Certificate of Registration

  Print and submit the complete signed form and appropriate payment. Once your application has been processed you will be notified, at which time you will be eligible to practise.

  I want to apply for a Specialty Certificate of Registration to practise restorative dental hygiene. What do I need to do?
  Applicants for a Specialty Certificate must be currently registered with the CDHO and must have completed a program in restorative dental hygiene offered at an accredited school or a program that is considered to be substantially equivalent. After completion of the program, applicants complete the Application for Specialty Certificate of Registration on the Self-Service Portal on the CDHO website and submit the form and payment. Once your application has been processed you will be notified, at which time you will be eligible to practise.
  
  

• Timelines

  
  What is the estimated timeline for each stage of the application process?

  *All timelines are approximate 

  Program	Timelines*	Comments
  Graduates of an accredited dental hygiene program	One (1) month	Applicants may submit the Application for Registration upon receipt of the results of their National Dental Hygiene Certification Examination (NDHCE)
  Graduates of a non-accredited program, including internationally trained applicants	Three (3) to eight (8) months	The first step is to successfully complete the NDHCE (for upcoming examination dates, check the NDHCB website). The second step is to successfully complete the clinical competency evaluation (held 1-2 times per year, depending on the demand)
  Applicants applying under the Canadian Free Trade Agreement (CFTA)	One (1) month	Registrants/licensees of another dental hygiene regulatory body in Canada who are registered in good standing and hold a current active certificate of registration in another Canadian jurisdiction, may submit a complete application.
  Past registrants	One (1) month	Past Registrants who have practised dental hygiene in a recognized jurisdiction within three (3) years prior to applying, may submit a complete application.
  	Six (6) months	Past Registrants who have not practised dental hygiene in a recognized jurisdiction within three (3) years prior to applying, must successfully complete an approved refresher course, or assessment set or approved by the Registration Committee.

   

  Where can I find out when the Examinations are being held?
  For information on the National Dental Hygiene Certification Examination, check the National Dental Hygiene Certification Board website at www.ndhcb.ca or contact them at:
  Tel: 1-613-260-8156 or Fax: 1-613-260-8511.

       

  To obtain information on the Clinical Competency Examination, click here. 

   

  What is the estimated timeline to process a completed application?

  Once a completed application package has been received, it takes approximately 5 to 10 business days to process. An application is considered complete once all required documentation has been received and verified. If any information is missing or incomplete, the expected timeline will be lengthened depending on the item(s) pending for submission. 

   

   

  How do I know if my application package is complete or if there is any outstanding information I am required to provide?

  Applicants are informed by email or phone regarding any missing or incomplete information. Once the application package is complete and assessed, an email will be sent to the applicant with further instructions.

   

• Internationally Educated Professionals

  
  What are the registration requirements for an internationally trained dental hygienist?
  Please refer to the document Career Map, developed in collaboration with the Ministry of Citizenship, Immigration and International Trade for detailed information on the process for international dental hygiene graduates. Additional information can be found in the A Guide for Graduates of Non-Accredited Dental Hygiene Programs.

  
  

  I am an internationally trained dentist and would like to know the requirements to become a dental hygienist in Canada.
  A non-exemptible requirement for registration as a dental hygienist in Ontario is that an applicant must have graduated from a recognized, accredited dental hygiene program or one considered substantially equivalent by the Registration Committee of the CDHO. In Ontario, dental hygiene is considered a separate and distinct health profession from dentistry. Work experience is not considered a substitute for training in a supervised educational setting. Therefore, unless an applicant has successfully completed a program of study in dental hygiene in addition to her/his degree in dentistry, it is unlikely that the applicant's course of study would be considered equivalent to a recognized accredited dental hygiene program. Please refer to the information for Graduates of International  Programs “Applicants Who Graduated in Dentistry” and in the Career Map.

  
  

  Is there a language requirement for an applicant to successfully complete the written examination(s) and clinical competency evaluation?

  The CDHO requires an applicant to have reasonable fluency in either English or French. Fluency is assessed informally through the applicant’s ability to successfully complete the written examination(s) and clinical competency evaluation. 

   

• Canadian Police Information Centre (CPIC) Criminal Record Report

  
  What is a CPIC report (criminal record check)?

  One of the requirements for registration as a dental hygienist in Ontario is that an applicant must provide a Canadian Police Information Centre Criminal Record Report (CPIC report) as part of their application for registration [O. Reg 36/12 Section 29. (4)1]. The CPIC report identifies whether or not the applicant has had any criminal charges and convictions. The report is obtained by using all name(s) and birth date to run a criminal record check against the Canadian Police Information Centre national computerized database.

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  Why does the CDHO ask for a CPIC report?

  A criminal records report is one of the ways the CDHO protects the public by helping to determine that applicants for registration meet the Good Character requirement.
   

  Where do I go to obtain a CPIC report? How much will it cost and how long will it take?

  You must make your own arrangements to obtain a valid CPIC report from your local or regional police service in Canada. You should contact your local police department to inquire about their process and fees. 

   

  Do I need to submit my fingerprints for the CPIC report? Must it include a vulnerable sector search?

  No, the CDHO does not require that applicants provide their fingerprints or that the report include a vulnerable sector search. The report does need to cover past convictions as well as current/open charges/warrants.

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  What name should I use for my CPIC report?

  The report must show that a search was done on all names you are currently using or have ever used, including your first, middle, and last name(s), your name as listed on your legal documents, your maiden name, or any other former or assumed names. Please do not use initials. Failure to include any applicable names on the report will mean that you will be required to obtain another report before your registration can be completed.

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  How recent should the CPIC report be?

  The CPIC report must be current within one (1) year immediately preceding the date when the complete application is received by CDHO. If you provide a CPIC report and then take longer than 12 months to complete the other requirements for registration, you will be required to submit an updated CPIC report to complete your application for registration.

   

  How should I submit the CPIC report?

  The original or a notarized copy of the CPIC report should be submitted to the College by mail or in person. Alternatively you can bring the original CPIC report to the office and a CDHO staff can authenticate the document and take a copy. The report must be on police service letterhead and contain the date of issuance as well as the department seal/stamp indicating authenticity. The report must explicitly indicate that a search was done using the Canadian Police Information Centre (CPIC) database and that it includes past convictions as well as current/open charges/warrants.

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  What happens if I have been convicted of a criminal offence?

  If you have a criminal record, you must declare it in the Applicant’s Declaration section on Application Form A. The College considers each application individually at the time it is received. Having a criminal record does not necessarily preclude you from being registered but could result in a delay in processing your application. If you do have a criminal record, please include a personal statement with your application that explains, in detail, the dates, circumstances and outcome of the events. This may be submitted to the Registration Committee for consideration. You may be asked to submit additional documentation at this time. 

• Changes To Registration Status / Profile Change Results

  
  What do I have to do to change my name with the College?

  If you have changed your name for any reason, you must officially change your name with the College. In order to do so, please fax or email proof of your name change, such as a photocopy of a marriage certificate or a court document, to the CDHO. If you cannot provide a name change document, an affidavit from a lawyer with the declaration of name change should suffice.   

   

  Your current wall certificate should be replaced to reflect this change. The name displayed on your wall certificate must match your name on the public register.

   

   

  How do I request a new or duplicate wall certificate?

  Log in to the Self-Service Portal and choose "Shop Online" from the left-hand navigation menu, and submit your request and payment for a duplicate wall certificate. The fee for a new wall certificate is $20. Please allow seven (10) days for processing.

   

  Do I have to inform the College of my address change?

  Registrants are required to notify the College within 14 days of any changes to their contact information. This includes business and residence, telephone numbers, and email addresses. Log in to the Self-Service Portal and make any applicable changes under your profile.  Registrants with an Inactive certificate can only edit personal contact information.

   

  How can I get a copy of my receipt for registration, self-initiation and renewal fees?

  A copy of your receipt is available online. It can be printed anytime during the year from the Self-Service Portal. This receipt can be used for tax purposes.

   

  How can I get a copy of my wallet certificate after renewal of my certificate of registration?

  A copy of your wallet certificate is available online. It can be printed anytime during the year in which your certificate of registration was renewed from the Self-Service Portal.

   

  I would like to renew my certificate of registration.

  The registration period is from January 1^st to December 31^st each year. Online renewal is available each year in mid-November. Renewals must be completed online in the Self-Service Portal. 

   

• Registrants on Leave / Practising Out of Province / Resigning from the College / Deceased Registrants

  
  I will be taking a leave for a year; what is the process regarding my registration?

  When you are on leave, you can change your status to Inactive. Changes to your registration status from General or Specialty to Inactive can only be made during the online renewal period in November/December each year. 
  
  

  I have completed my leave and would like to return to practise dental hygiene. How can I change my registration status back from Inactive to General or Specialty?

  If your registration status is Inactive for the current year and you would like to return to practise, you should complete the Application to Change Registration Status on the Self-Service Portal on the CDHO website. You will be asked to provide your current professional liability insurance information. If it has been more than three (3) years since the date you last practised dental hygiene, you will also need to submit proof of completion of an approved refresher course.

   

  I am moving to another province or jurisdiction in Canada. Do I have to change my status to Inactive or resign my certificate of registration?

  You can choose to renew your certificate of registration to your current status, change it to Inactive or resign.  This can be done online on the Self-Service Portal area of the CDHO website.  If you plan to practise in a jurisdiction outside Ontario for a short period of time, changing your status to Inactive may be a suitable alternative. You will be required to maintain your portfolio, renew your certificate of registration each year, and update your contact information. This option will allow you to reinstate to General/Specialty status.
  
  

  Resigning your certificate of registration would be an option if you are not planning to practise in Ontario for a number of years. To return to practise in Ontario you would reapply as a past registrant of the CDHO and comply with registration requirements that are in place at the time.  

   

  I need a Certificate of Professional Conduct to be sent to a regulatory body outside of Ontario.

  You can find a Certificate of Professional Conduct on the CDHO website. The request can be submitted.by email registration@cdho.org,by fax at 416-961-6028, or by mail.  Please include your full name and contact information, CDHO registration number and the contact information for where the document is to be sent. The cost is $15.  The letter will be sent directly to the regulatory body and a copy will be sent to you for your records. Please allow five (5) to ten (10) business days for processing.

   

  I need a Letter of Standing to be sent to an educational institution outside of Ontario.

  You can request a Letter of Standing from the CDHO by email at registration@cdho.org, by fax at 416 961 6028, or by mail.  Be sure to include your full name and contact information, CDHO registration number and include the contact information for where the document is to be sent. The letter will be sent directly to the educational institution and a copy will be sent to you for your records. Please allow five (5) to ten (10) business days for processing.

   

  I have not practised dental hygiene in a recognized jurisdiction for over three (3) years. Where can I find more information about refresher courses?

  If you have not practised dental hygiene in a recognized jurisdiction for over three (3) years, you will need to submit proof of completion of an approved refresher course before you are able to return to practise in Ontario. A list of approved course providers can be obtained from the College by contacting registration@cdho.org.

   

  I have decided that I no longer want to be a registrant of the College. Do I need to do anything?

  Yes. You need to formally resign online. If you do not resign, your certificate of registration will be suspended and this will be reflected on the public register permanently.  

   

  How do I resign from the College?

  Complete and submit the Resignation form on the Self-Service Portal on the CDHO website.  You will be notified once your resignation has been processed. 

   

  What happens if I fail to notify the College that I am resigning?

  If you fail to renew or to formally resign on or before January 1st, your certificate of registration will be suspended for non-payment of fees as required by the legislation (O. Reg.36/12, Section 39 [3]). Certificates of registration are automatically revoked two (2) years after being suspended. The public register will permanently indicate that your certificate of registration is “suspended” or “revoked” and this information will also be published in the College publication, Milestones (Section 23[2]9 of the Health Professionals Procedural Code).
  
  

  What if I am currently under investigation and want to resign? 

  If you are currently under investigation and wish to resign your certificate of registration, you will need to send an email to complaints@cdho.org.

   

  I am retired but want to retain my registration. Is this possible?

  If you are considering resigning/retiring from the CDHO, you may choose to continue to hold an Inactive certificate of registration. This category of registration does not permit you to practise dental hygiene in Ontario, but you would continue to receive the CDHO communications. Please be advised that Inactive registrants are required to maintain a Professional Portfolio and keep us up to date of their contact information while holding an Inactive certificate of registration. 

   

  What should be done in case of the death of a dental hygienist?

  Please send a copy of the death certificate to allow us to update our records accordingly. Notice of the registrant’s death will be posted under the Registrants Update section in the next issue of Milestones, the CDHO newsletter. 

   

  What are the estate’s responsibilities regarding safeguarding of client information after the death of a registrant?

  If the dental hygienist was employed by someone else, it is likely the employer is the “Custodian” of the client information and is therefore responsible for safeguarding it. If the dental hygienist was not an employee and is the “Custodian” of the client records, there may be an agreement in place with an associate or colleague who will assume responsibility for client files. In other cases, if there is a partnership or if a practice is incorporated, responsibility for the records may continue with the partnership or corporation. Where no one else has responsibility for the client information, under the Personal Health Information Protection Act (subsection 3(12)), the estate assumes responsibility for maintaining and safeguarding the client records for the required period.

   

  You may wish to contact the office of Information and Privacy Commissioner for Ontario for additional information at info@ipc.on.ca Tel: 1-800-387-0073 or fax: 416-325-9195.

   

• Self-Initiation

  
  I would like to be registered to self-initiate. What do I need to do?

  A guide to self-initiation and FAQs are available on the Self-Initiation page on the website. Information is included about self-initiation and eligibility criteria.
  
  

  Choose the Application for Self-Initiation on the CDHO website, select the stream under which you want to apply, complete and submit the form by fax or mail. Once your application has been processed you will be notified, at which time you will be eligible to self-initiate.

   

• Privacy and Records Prevention

  
  What is the CDHO policy for retention and safeguarding registrant’s personal information?

  The College is committed to using, disclosing, and retaining personal information in a secure and confidential manner. Details on the CDHO’s Retention and Safeguarding Policy for Records Containing Personal Information can be found on the CDHO website.  For additional information, please contact registration@cdho.org.